NHS Dentist in Welling Kent - Bellegrove Dental Surgery

Coronavirus Update - Monday 3rd August 2020

Dear Patient:

We hope you and your family are in good health and staying safe.

Although our practice reopened on 8th June things are very different and unfortunately, we are unable to work as normal. We are limited as to the procedures we are able to deliver at this time.

Currently we are only offering a triage service to patients who are in pain and/or have a facial swelling or require general advice. If you do fit into this category please ring the surgery and you will undergo a telephone triage with one of our qualified nurses and a dentist will call you back once all the relevant paperwork has been received.

We are not currently booking routine adult check-ups due to a backlog of patients that were undergoing treatment prior to lock down.

We are still very busy at the moment and are taking several calls about routine, non-urgent care so please only call if you have a dental emergency and/or require advice.

We are open amended hours and these are as follows:

Monday-Friday 9am-5pm

Saturday 9am-1pm

(We now closed between 12.45pm-1.45pm for lunch.)

Please keep an eye on our website and/or Facebook for further updates.

Thank you.

We appreciate your ongoing support.

Bellegrove Team

Coronavirus Update - Friday 29th May 2020

Dear Patient:

We hope this letter finds you and your family in good health.

You may have heard that dental practices can open to routine care from Monday 8 June.

Our practice will be opening on that day but we just wanted to be clear that this will not be business as usual. The treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient.

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.Our practice follows infection control guidelines made by the governing bodies. We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

• If you have a dental emergency and are in pain you will be triaged by a nurse and then a dentist who will decide if you require a face to face appointment.
• Our practice will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment. New medical history forms will have to be filled out by every patient who can be seen face to face. We will e mail a medical history which you will have to fill out and e mail back to us .This forms part of our screening process.
• We have hand sanitiser that we will ask you to use when you enter the practice.
• We will also be taking your temperature with a contactless thermometer
• Temporarily we will not have a waiting area for you to wait in.
• We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

How you can help:

• With the exception of children and patients with carers, patients should come alone
• Please ensure we have correct details for you especially e mail and mobile number.
• Do not bring any coats or bags with you as there will be no where to put them.
• A distance of at least 2 metres must be observed if another patient is present in the dental practice
• Payment should be made by card only
• If you show symptoms following appointment booking, you should contact the practice by phone to let us know
• Please do not arrive early to the practice. If necessary, you should wait outside the practice and we will call you when you are able to enter
• If you are coming by car wait in car until we call you to invite you in.
• Please do not arrive without an appointment as front doors will be closed.
• Patients should come wearing a mask if possible.
• Please visit bathroom before you come as bathroom will not be available to use.
• Bring your own pen to appointment

Bellegrove Team

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